Workplace supervisors are responsible for the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'.'s local induction — alongside whatever wider induction the employer or host organisation runs. A good local induction is the difference between a confident new SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. who is contributing within weeks and one who feels like a stranger in their own team six months in.
What good looks like
A structured first month with clear expectations, named milestones, and weekly check-ins. Don't leave it to drift.
Real introductions — face-to-face where possible — to the people the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. will work with. Each introduction should answer three questions: who they are, what they do, and why the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. will be working with them.
Practical access sorted before day one: ID, IT login, email, case management system access, smart card, parking, room booking. Every hour the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. spends chasing IT in week one is an hour you've already paid for that produces nothing.
Shadowing with experienced colleagues for the first two weeks — including (importantly) the rest of the personalised care team where it exists locally: HWB coach— Health and Wellbeing CoachA personalised care role focused on supporting behaviour change and self-management. Works alongside SPLWs and care co-ordinators., care co-ordinators and similar roles.
A first observation by the clinical supervisor booked within the first month, even if the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. is not yet running a full caseload.
Mandatory training booked, not vaguely promised. Whole-day blocks in the calendar.
Be explicit about the local context
What is going on locally that the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. needs to know? Things that don't appear in the JD or the WHIS— World Health Innovation SummitEstablished in 2015 to improve health and wellbeing outcomes through innovation, education and partnerships. Co-developer (with GSPA) of the WHIS Social Prescribing Link Worker programme. modules:
Current public health priorities your region is investing in (e.g. cardiovascular prevention, severe mental illness physical health checks).
A change in commissioning or service contracts that affects local pathways.
A community partner the team relies on heavily (or one to handle with care because of capacity issues).
Local sensitivities — a community where trust has been damaged, an area with high deprivation, a recent service closure that has changed where people go.
Don't leave the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. to work this out by accident over six months. Brief them.
Common pitfalls
Sole SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. often arrive into a team that doesn't know what to do with them. You are the bridge. Run a 30-minute "what's an SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'." session for the wider practice team. The SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. cannot do this alone — and if you leave them to it, the role drifts toward whatever the loudest voice in the practice asks for.
Inductions that focus only on systems and forms. The systems matter, but they're the vehicle. The destination is the relationships — with patients, colleagues, and the community.
Silent assumptions. Don't assume the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. knows the unwritten rules — when meetings start, what to bring, who to ask first. Spell them out.
Book in protected time
Early on, the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. needs time for:
Mandatory training — allow whole days, not stolen 30-minute slots between cases.
WHIS— World Health Innovation SummitEstablished in 2015 to improve health and wellbeing outcomes through innovation, education and partnerships. Co-developer (with GSPA) of the WHIS Social Prescribing Link Worker programme. Modules 1–6 — typically 6–8 hours each, expect this to span several weeks.
Community outreach — meeting VCSE— Voluntary, Community and Social EnterpriseSector encompassing charities, community groups and social enterprises. Sometimes called the 'third sector', 'nonprofit sector' or 'civil society' in other countries. partners, local authority colleagues, faith and community groups, libraries. This is real work, not an indulgence.
Shadowing — across the MDT— Multidisciplinary teamA team of professionals from different disciplines working together with the person at the centre., the personalised care team, and at least one VCSE— Voluntary, Community and Social EnterpriseSector encompassing charities, community groups and social enterprises. Sometimes called the 'third sector', 'nonprofit sector' or 'civil society' in other countries. partner.
Reflective practice and supervision — booked time, not "if there's a gap".
If protected time is not in the calendar from week one, it gets squeezed by case work and never recovers. What you measure becomes what gets done. Protect what you want the SPLW— Social Prescribing Link WorkerA role that supports people to access community-based services, groups and activities to meet practical, social and emotional needs that affect their health and wellbeing. Used internationally; equivalents in some countries include 'link worker', 'community connector' or 'health navigator'. to be good at.